Terms Of Service


To use Ecom Email Monitor you must agree to these terms & conditions. By signing up for the service, you agreee to be bound by these terms & conditions and acknowledge that any violation of the terms outlined below may will result in the termination of your account.

The Service

Ecom Email Monitor is a service operated by Raiser Web Limited, a UK registered company (Company Number: 9010672). Ecom Email Monitor is a web-based email monitoring service. The service is provided on an "as is" and "as available" basis.

General Terms

  • You must be 15 years of age or over to use Ecom Email Monitor.
  • You must be human. Accounts registered automatically by bots, scripts or otherwise will be terminated without notice.
  • Your account information must be up-to-date at all times. This includes your e-mail address as well any other information gathered during the signup process.
  • You are responsible for ensuring your login information is kept secure. Raiser Web Limited will not be responsible for any loss or damage incurred through a security lapse such as this.
  • Raiser Web Limited does not guarantee the service will meet your requirements, be available 100% of the time or be bug free.
  • You understand and will not hold Raiser Web Limited responsible for any loss or damage incurred to you or your business by using Ecom Email Monitor. This includes, but not limited to, loss of profits, goodwill, data or other intangible losses.
  • Support is only provided to account holders and is only available by email to paying customers.
  • We reserve the right to remove any information which violates the intellectual property of a third party.
  • The failure of Raiser Web Limited to enforce any right or provision of these terms & conditions shall not constitute a waiver of such right or provision. The terms and conditions constitutes the entire agreement between you and Raiser Web Limited and govern your use of Ecom Email Monitor, superseding any prior agreements between you and Raiser Web Limited (including, but not limited to, any prior version of the terms and conditions).
  • These terms & conditions shall be governed by and construed in accordance with English law. Both parties agree that the courts of England are to have non-exclusive jurisdiction to settle any disputes which may arise in connection with the terms & conditions.
  • Raiser Web Limited reserve the right to change these terms & conditions at any time.

Copyright Conditions

  • The Ecom Email Monitor interface and system is copyright © Raiser Web Limited. All Rights Reserved.
  • You may not copy or duplicate any part of the interface or use the CSS documents or javascript files in another commercial application.
  • All account information entered or uploaded into your account is owned by you and/or your company.

Pricing, Payment and Cancellation Terms

  • Raiser Web Limited reserve the right to change pricing at any time. Notice of this shall be provided on the Ecom Email Monitor website and the blog.
  • The service is billed in advance on a monthly, quarterly or annual basis and is non-refundable. There will be no refunds for unused services or account downgrades.
  • Some payments are subject to value added tax at the current UK VAT rate. Customers outside the EU do not pay VAT. All UK customers and customers in the EU, will have VAT added to the monthly package cost. All details are provided on the packages page.
  • When upgrading or downgrades between packages, you will be charged the new amount from your next renewal date however the new limits will be applied immediately.
  • When downgrading you will be unable to downgrade to a package where your existing data is greater than that allowed by the new package.
  • You can cancel your account at any time by selecting Cancle within your account. This is the only acceptable way to cancel your account, we cannot accept cancellation requests by phone or e-mail for security reasons.
  • Accounts will be suspended if payment is not made within two days of account's renewal date. Accounts may be cancelled and all data removed from our systems if payment has not been received within of 90 days of account expiry.
  • Once your account has been cancelled you will not be charged again.
  • Invoices can be downloaded and printed at any time through the Ecom Email Monitor application.
  • All account upgrades/downgrades are logged for security purposes.

Refund Policy

  • We do not a offer refunds on any of our packages (unless it is our mistake). You pay for what you use, you can cancel, upgrade or downgrade at any time. In exceptional circumstances, refunds are given at the discretion of the management

Excessive Bandwidth Usage

  • Each account is permitted to use the average usage for all accounts on the same package (as determined by Raiser Web Limited). If you exceed this, you will be notified by e-mail and we will work with you to resolve the situation.

Hosting and data

  • Raiser Web Limited host all data in a UK data center managed by Digital Ocean. We perform nightly backups of all client data.
  • Raiser Web Limited cannot be help accountable for any downtime as a result of digital ocean downtime. Raiser Web Limited will always do it's best to maintain an acceptable level of uptime.